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Hydra Product Support

Hydra Management Support

Hydra Management Support ensures your investment and performance in Hydra is optimised. It offers peace of mind that your software investment will always be effectively supported now and in the future. Through our partner network we also provide dedicated international and global coverage that many large customers require.

Hydra Management Support offers you:

• Expert technical and application advice.
• Efficient and effective resolution of any system issues.
• Ability to plan implementations and upgrades.
• Dial-in Access to client sites for quick diagnosis.
• Access to Web Site support for fault reporting, downloads, uploads etc.
• Quick response to service calls.
• Comments and suggestions response.
• Monthly statements.

In addition to all the above features, customers receive advice and assistance from a Hydra Management Account Manager. Hydra Management Support is a collaborative relationship that ensures fast response to system issues and needs. By mitigating risks and ensuring cost-effective software implementation and upgrades, you are guaranteed high performance from your solution.

How to Contact Support

Telephone +44(0) 1937 589 560, email support@hydra-management.com or visit the Customer Support page.